Return Policy

Return Policy

If you are not satisfied with your purchase and wish to return it, you may do so within 30 days after delivery. To initiate a return, please contact us, and we will provide you with the return address via email. In this case, the customer will be responsible for all shipping fees. After the 30-day period, we will no longer accept returns.

If our customer support team approves the return, the customer will still be responsible for all shipping fees associated with returning the item.

Return Conditions:

  • The customer must ensure the item is returned in its original condition, including all accessories and packaging, as received.

  • All returns must be approved by our customer support team before sending the item back to us.

  • Please contact us at: contact@articrafty.com for approval before sending the item.

  • Items sent without prior approval will not be accepted.

Once the returned item has been received, we will process your refund. Store credits do not expire.

Important Notes:

  • Final Sale Products: Products marked as final sale cannot be returned or exchanged.

  • Sale or Promotional Items: Items purchased during sales or promotions are non-refundable and non-exchangeable.

  • Refunds are issued at our sole discretion.

We are committed to providing excellent customer service. If you have any issues or concerns, please feel free to contact our support team.

Exchanges:

If you wish to exchange a product, please follow the return process above. Once we receive the returned item, we will issue a refund, and you may place a new order for the desired product.

Shipping Costs:

  • The customer is responsible for the cost of shipping for returns and exchanges, unless the return is due to our error.

Contact Us:

If you have any questions or concerns about our return policy, please reach out to us at:
📧 Email: support@articrafty.com
📞 Phone:+1 304 3148341
🏢 Address: 1001 S Main Street Ste 500 Kalispell, MT 59901

Policy Modifications:
We reserve the right to make changes to this return policy at any time. Any updates or changes will be reflected on our website.