Refund policy

Shipping / Refund Policy

Processing Time:

Since most of our items are custom-made, they are made to order. Depending on the number of orders we receive, wait times for an item may take 2-3 weeks before shipment. Once the item is ready, it is usually shipped within 2-3 days of completion.

Orders are fulfilled in the sequence they are received. This ensures fair and proper treatment of all customers, preventing any delays or issues with the production line.

Shipping Rates and Methods:

The time needed to prepare an order for shipping varies. For details, please check the individual product listings.

Estimated Shipping Times:

North America: 5-14 business days

Europe: 2-12 business days

Australia, New Zealand, and Oceania: 10-17 business days

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges:

We gladly accept returns and exchanges under the following conditions:

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

We don’t accept cancellations, but please contact us if you have any issues with your order.

The following items cannot be returned or exchanged unless they arrive damaged or defective:

Custom or personalized orders

Perishable products (like food or flowers)

Intimate items (for health/hygiene reasons)

Conditions of Return:

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy:

We will only use your shipping and billing address, and contact information for the following purposes:

To communicate with you about your order

To fulfill your order

For legal reasons (such as paying taxes)